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Companies that work in the HVAC industry have to uphold a high standard of quality, expertise and service. The reputation that a cooling service has in a local area speaks volumes for their customer service and the overall satisfaction of the customers serviced. Experienced service technicians, such as those working with Woodward Cooling Services, always treat their customers like members of the family and provide the best service possible.

Experience

Experience matters when it comes to keeping a home cool in the hot summer months. With the varying types of air conditioners and central air systems available, knowledge in each type is a must. This means that re-certification processes and additional training courses must be taken by each service technician. You can ask for proof of current certifications if you wish. This proves to customers that the company and its technicians care about the level of service provided.

Good Customer Testimonials

You should always take the time to read the customer testimonials of a company. Some will have a few bitter comments, but it is impossible to make everyone happy. Customers are not paid or persuaded for their comments. Testimonials can also be called reviews, which are left on open websites such as Yelp. Consumers will speak the truth and their honest opinions of a business. It is important to read both recent and previous entries.

Good Reputation Among Other Local Businesses

When a business calls another local business for repairs or service, it shows that the company is well-respected within that local community. It also means that they provide a great service and do their jobs well. While franchised companies may offer a cheaper deal for service, you can’t beat the hospitality and customer service of a locally owned and operated company.

Clean Better Business Bureau Report

The Better Business Bureau logs both positive and negative reports from inspections and individuals. All of these reports are kept on file and are public documents. Any consumer can inquire. What you want to see in these reports is minimal negative reports or quickly resolved negative instances.

Licensed, Bonded and Insured

You should always select a cooling service that is licensed, bonded and insured. This means that their work is covered and any damage to your home, property or person is also covered should there be an accident while work is being performed on your property. This also covers any mishaps that may occur after a service call as a result of that service.  It shows responsibility for their technicians and that the company values its customers.

These are just a few of the major qualities that a cooling service should have. The goal of the company should be to work with its customers, regardless of their budget, to ensure that they get what they need. Even when a new unit is needed, repairing an old one to usable condition is what a customer needs sometimes. Purchasing a new unit may just not be in the budget and a good service should be understanding of that.